About Us
About Us
About Us

Who we are

Who we are

Who we are

The Persone team brings decades of experience in customer-facing roles, leadership, and strategy. We've built high-performing teams and driven customer experience transformations that have become key differentiators and value drivers for our clients. This deep expertise allows us to provide effective strategies and actionable insights that drive robust, sustainable growth.


At Persone, we believe that great companies are driven by great people. Our passion lies in creating exceptional customer experiences and empowering your teams to deliver them.

The Persone team brings decades of experience in customer-facing roles, leadership, and strategy. We've built high-performing teams and driven customer experience transformations that have become key differentiators and value drivers for our clients. This deep expertise allows us to provide effective strategies and actionable insights that drive robust, sustainable growth.


At Persone, we believe that great companies are driven by great people. Our passion lies in creating exceptional customer experiences and empowering your teams to deliver them.

The Persone team brings decades of experience in customer-facing roles, leadership, and strategy. We've built high-performing teams and driven customer experience transformations that have become key differentiators and value drivers for our clients. This deep expertise allows us to provide effective strategies and actionable insights that drive robust, sustainable growth.


At Persone, we believe that great companies are driven by great people. Our passion lies in creating exceptional customer experiences and empowering your teams to deliver them.

Florian Blume
Founder and CEO

With more than a decade of experience in customer-facing roles, Florian excels in building and managing industry-leading customer success teams. His varied background, which includes graduate studies in behavioral economics, working as a cheesemonger, and building teams for rapidly growing startups and larger companies, gives him unique and nuanced insights into customer preferences and behavior, allowing him to develop effective strategies to transform the relationship between a company and their customers.


At Persone, Florian leverages his expertise to help clients implement tailored solutions that drive loyalty and promotion. His passion for fostering a collaborative environment empowers teams to do exceptional work and create genuine connections with customers.


Melissa Dusendang
Founder and CXO

With a proven track record in eCommerce, leadership, and strategic operations, Melissa brings an innovative approach to challenging the status quo while keeping the customer at the heart of every decision. Whether working with small-to-medium businesses, eCommerce startups, or corporate leadership teams, Melissa excels at identifying operational inefficiencies and translating them into customer-centric solutions that drive loyalty and profitability. Her ability to understand and shape the relationship between internal operations and external customer satisfaction makes her an invaluable strategic partner for companies looking to scale with authenticity and purpose. 


At Persone, Melissa draws on her operational expertise and customer-centric philosophy to ensure seamless collaboration between Pesone and our clients, creating genuinely enjoyable partnerships that result in exceptional performance. She excels at helping clients build sustainable operational frameworks that put people first – because great companies are driven by great people who genuinely care about the customers they serve.

David Sosnowski
Strategic Advisor

David is an innovation-focused advisor who has helped build and scale some of the most admired brands. With a background spanning product, strategy and technology, David brings a systems-focused approach to helping ideas redefine consumer centricity.


At Persone, David serves as an advisor, helping shape the company’s strategic direction and supporting its mission to help brands scale with authenticity. He brings a deep understanding of what it takes to grow without losing sight of the values and human touch that make a company special.