About Us
About Us
About Us

Who we are

Who we are

Who we are

The Persone team brings decades of experience in customer-facing roles, leadership, and strategy. We've built high-performing teams and driven customer experience transformations that have become key differentiators and value drivers for our clients. This deep expertise allows us to provide effective strategies and actionable insights for our clients.


At Persone, we believe that great companies are driven by great people. Our passion lies in creating exceptional customer experiences and empowering your teams to deliver them.

The Persone team brings decades of experience in customer-facing roles, leadership, and strategy. We've built high-performing teams and driven customer experience transformations that have become key differentiators and value drivers for our clients. This deep expertise allows us to provide effective strategies and actionable insights for our clients.


At Persone, we believe that great companies are driven by great people. Our passion lies in creating exceptional customer experiences and empowering your teams to deliver them.

The Persone team brings decades of experience in customer-facing roles, leadership, and strategy. We've built high-performing teams and driven customer experience transformations that have become key differentiators and value drivers for our clients. This deep expertise allows us to provide effective strategies and actionable insights for our clients.


At Persone, we believe that great companies are driven by great people. Our passion lies in creating exceptional customer experiences and empowering your teams to deliver them.

Florian Blume
Founder and CEO

With more than a decade of experience in customer-facing roles, Florian excels in building and managing industry-leading customer success teams. His varied background, which includes graduate studies in behavioral economics, working as a cheesemonger, and building teams for rapidly growing startups and larger companies, gives him unique and nuanced insights into customer preferences and behavior, allowing him to develop effective strategies to transform the relationship between a company and their customers.


At Persone, Florian leverages his expertise to help clients implement tailored solutions that drive loyalty and promotion. His passion for fostering a collaborative environment empowers teams to do exceptional work and create genuine connections with customers.


David Sosnowski
Strategic Advisor

David is an innovation-focused advisor who has helped build and scale some of the most admired brands. With a background spanning product, strategy and technology, David brings a systems-focused approach to helping ideas redefine consumer centricity.


At Persone, David serves as an advisor, helping shape the company’s strategic direction and supporting its mission to help brands scale with authenticity. He brings a deep understanding of what it takes to grow without losing sight of the values and human touch that make a company special.